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AbbVie Analyst, Business Systems in Worcester, Massachusetts

Analyst, Business Systems

USA, Massachusetts, Worcester

1 additional location

USA, Massachusetts, Cambridge

Information Technology

Requisition #1902720

The role of the Business Systems Analyst within Information Research (IR) Business Platforms is to closely partner with his/her respective scientific business partners to articulate the business needs, develop requirements to address those needs, and formulates action plans to implement chang The Business Analyst will be responsible to support Discovery and Dev Sci scientist at our East coast sites (Worcester and Cambridge). This role will also partner with other IR team members to help provide a science/technology-based vision for our scientific business partners.

This role will work closely with Discovery & Development Sciences colleagues to ensure that the software and information systems developed within the IR – Business Platforms group meet the needs of our scientific community (Internal and External) and align with AbbVie Discovery & Development Sciences applications roadmaps. This person will collaborate closely with our business partners to help set the strategy and direction for these roadmaps.

Key Responsibilities:

  • Analyzes departmental processes and needs, and makes recommendations that are most effective means to satisfy those needs. Analyses the most complex work procedures and job methods and presents concepts to simplify those procedures.

  • Applies analytical thinking skills to diagnose and make recommendations on systems.

  • Incorporates knowledge of business and technology to make recommendations. Translates data gathered from user discussions into business requirements. Identifies business/system needs and recommends solutions. Assists with the testing strategies and develops preliminary findings.

  • Determines approach and solution to problem when issue is within scope of own ability.

  • Develops solutions to problems where casual relationships can be identified and precedents exist.

  • Conducts training.

  • Uses appropriate tools to collect, correlate and analyze data; records and maintains technical data for use in developing operating and instruction manuals. Conducts tests; develops preliminary findings for review by experienced analysts. Assists in the development of standards and procedures. Prepares written reports of work. Applies and executes standard information systems theories, concepts and techniques.

  • Responds to questions and influences the users regarding current and potential system inputs, processes, and outputs.

  • Conducts research and analysis into the nature, effect and results of system problems.

  • Develops detailed business user requirements, system documentation, work flow procedures, and data modeling.

  • Negotiates plans, time frames and trade-offs while ensuring client understands the final results of the project.

  • Responsible for compliance with applicable Corporate and Divisional Policies and procedures.

  • Works effectively with team/group to accomplish organizational goals. Actively participates in client or team meetings by offering suggestions.

  • Monitors and organizes the efforts of technical and business support staff. Manages projects according to milestones and completes tasks assigned by more experienced analysts and managers.

  • Exercises latitude in approach to problem and solution. Work is reviewed for soundness of business judgement and to determine if overall results and objectives have been achieved.

  • Errors or failure to achieve expected results may result in project delays and/or the expenditure of more resources than was planned.

  • Bachelor’s degree preferred or equivalent plus 4 or more years technical experience, or Master’s degree plus 3 or more years experience or sufficient experience to demonstrate technical equivalency.

  • Experience in a Business System Analyst role.

  • Excellent interpersonal skills and well-developed verbal and written communication skills.

  • Must be able to effectively lead and facilitate meetings with customers and technical team members.

  • Must exhibit exceptional teamwork skills.

  • Must be deliverables focused and detail oriented.

  • Must have a strong customer focus.

  • Systems Testing and IT Implementation experience.


  • Experience in the systems development, implementation, and operations of a large-scale, enterprise systems.

  • Previous Business Systems Analysis work in Biotech or Pharma setting or experience working in research laboratory setting.

  • Project Management experience.

Key Leadership Competencies:

  • Builds strong relationships with peers and cross functionally with partners outside of the team to enable higher performance.

  • Learns fast, grasps the “essence,” and can change the course quickly where indicated.

  • Raises the bar and is never satisfied with the status quo.

  • Creates and drives a learning environment, open to suggestions and experimentation for improvement.

  • Embraces the ideas of others, nurtures innovation and manages innovation to reality.

Additional Information

  • AbbVie is an Equal Employment Opportunity employer: At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.

  • Significant Work Activities and Conditions: N/A

  • Travel: Yes, 5 % of the Time

  • Job Type: Experienced

  • Schedule: Full-time