AbbVie Associate Logistics Manager in Tokyo-To, Japan
Associate Logistics Manager
Supply Chain & Materials Management
The Associate Logistics Manager is responsible for order management activities for customers and transportation management working closely with third-party logistics service providers and BPO partner located in Dalian, China. Serves as the country customer’s point-of-contact regarding product availability, scheduling, delivery status; strives to maintain customer goodwill by providing responsive customer service.
CORE JOB RESPONSIBILITIES:
・Manage the entire ordering process from order entry to shipment, incl. good issue booking to the consigned stock at 3PL, and until delivery to the supplier
・Ensure Customer Service Performance meets Key Performance Indicators
・Establish and maintain good working relationships with internal cross-functional teams and external partner and customers
・Handle escalation and customer issues when needed
・Ensure proper documentation of all Delivery processes, which are in compliance with Corporate Policies on Revenue Recognition, Pricing, Business Ethics and Best Practices
・Ensure timely reporting of orders, sales, inventory and backlog performance
・Coordinate, develop and implement all relevant ordering and shipping processes within a company and external customers/suppliers
・Work Instruction to Logistics Assistant pertaining to Order Administrations
・Optimize all processes within the Supply Chain Management structure and establish a continuous improvement culture through a lean agile management.
・Monitor and analyze efficiency, costs, quality and effectiveness of all order management processes to ensure well balanced results between customer requirements and cost/service structures.
・Direct activities related to dispatching, routing, and tracking transportation vehicles, such as chartered and less-than-truckload carriers.
・Direct investigations to verify and resolve customer or shipper complaints.
・Implement schedule and policy changes.
・Develop criteria, application instructions, procedural manuals, and contracts for outbound transportation collaborative with 3PL
・Monitor spending to ensure that expenses of local transportation are consistent with approved budgets.
・Lead all distribution and transportation planning and strategic activities.
・Assist in the identification and implementation of continuous improvement opportunities and customer satisfaction opportunities.
Master Data Maintenance
・Accountable for gathering information requirements and working with BPO partner to maintain Customer Profile and Material data pertaining to customer delivery in SAP.
・Responsible to ensure data quality and integrity for customer profile maintained in SAP.
・Initiate or drive best practices through continuous improvement projects to improve customer satisfaction level, delivery lead time, productivity and cost effectiveness
・Perform additional duties as assigned by Manager
・Bachelor’s Degree in any discipline with minimum 5 years of relevant working experience
・Previous Customer Service and/or Distribution/Logistics working experience in Healthcare Industry is preferable but not essential
・Strong ERP systems and computer software experience e.g. SAP, Oracle, Excel and Power Point.
・Experience in day-to-day management of a geographically dispersed team including the various partners.
・Good leadership, negotiation, presentation and problem solving skills.
・Excellent communication skills both in Japanese and English which include the ability to articulate and transfer information.
・Knowledge and experience managing 3PL’s will be highly regarded.
・The ability to work in a fast paced and changing environment and adapt order Management and Supply Chain skills to achieve Customers requirements.
・Strong problem solving and analytical skills with a demonstrated ability to handle Multi-tasking Supply Chain events. Candidate must possess a sense of urgency.
・Strong Excel, analysis, communication and presentation skills.
・Travel requirement: Some local and global travel required – typically not to exceed 10%.