AbbVie Programmer System Senior Analyst in Sunnyvale, California

Programmer System Senior Analyst

Location: Sunnyvale, CA

# of Openings: 1

Description

Pharmacyclics is committed to the development and commercialization of novel therapies intended to improve the quality and duration of life and to resolve serious unmet medical needs for cancer patients. Pharmacyclics is a wholly-owned subsidiary of AbbVie (NYSE:ABBV), a global, research-based biopharmaceutical company. Oncology is a key therapeutic area for AbbVie, with a portfolio consisting of three marketed products and a pipeline containing multiple promising new molecules that are being studied in more than 200 clinical trials for over 20 different types of cancer.

More than 1,200 Pharmacyclics and AbbVie research scientists, clinicians, marketing, operations and corporate professionals work in the San Francisco Bay Area. They combine their expertise in immuno-oncology, stem cells, and cell-signaling with their knowledge of bispecific antibodies, antibody-drug conjugates (ADCs), and covalent-inhibitor technologies to discover and develop novel cancer treatments. Together, we are striving to outsmart cancer.

General Position Summary/Purpose:

We are seeking a Programmer System Senior Analyst to coordinate the delivery of Technical and Operational solutions in support of our Sales/Commercial and Medical organizations for our Salesforce.com (SFDC) CRM instance, Electronic Data Warehouse, Tableau Reporting & Analytics Platform, and other Commercial/Medical applications/platforms. This is a hands-on SFDC Admin role and will collaborate closely with IT Operations, Commercial/Sales, Medical, Market Access, and our partners Veeva & Apttus. The position will report to the Associate Director, Commercial Applications.

Key Accountabilities/Core Job Responsibilities:

  • Coordinate the delivery of day-to-day operational needs for the Commercial Applications group with the guidance of the CRM Manager and other team members. This includes creating/maintaining project timelines, task tracking, communication with IT and business stakeholders to ensure on-time completion of all deliverables, and other technical and operational tasks as needed.

  • Assist the Technical Leads and SMEs in monitoring Operational tasks and deliverables, including (but not limited to) incident and change management requests, service delivery reporting, user training and end-user production support for Commercial/Medical applications as needed.

  • Participate in requirements gathering efforts (Business Process/Functional and Technical Specifications) as needed for Dev/Ops projects that do not require a full FRS or assigned Project Manager.

  • Author documentation as needed and/or assist in the generation/creation, review and updating of operational process documents, work instructions, reports, presentations and training materials.

  • Collaborate with cross-functional teams to develop and launch new reports/dashboards as needed.

  • Provide CRM administration and operational support including user and security management, hierarchies, roles, data management, and report creation in coordination with Commercial and Sales Operations groups

  • Serve as a system administrator for CRM and be responsible for post-production end-user support

  • Prepare and execute data loads with the Apex Data Loader

  • Create and manage custom objects, page layouts, fields and reports within Veeva CRM

Qualifications, Experience and Education Requirements (degree, certifications, etc.):

Include must have and preferred

  • 6+ years of experience as a contributor to technical projects implementing system functionality and integrations in support of business operations.

  • 4+ years of Salesforce.com / SFDC Sales Cloud or Veeva CRM experience (ADM-201 Certification preferred)

  • Familiarity with Veeva Systems CRM/Medical/Mobile/Vault/CLM preferred but not required

  • Experience in life sciences or BioPharma is preferred

  • Familiarity with data warehousing, data integration, relational database architecture, and related concepts

  • Solid understanding of business process/requirements analysis and solutioning

  • Working knowledge of the software development life cycle

  • Self-motivated and proactive individual who demonstrates initiative in approaching new tasks and ensuring appropriate follow-up on open items and issues

  • Critical thinker with strong analytical and problem-solving skills

  • Well organized and results-oriented with the ability to thrive in a dynamic environment

  • Ability to communicate and work effectively with field-based and non-technical users

  • Exceptional documentation skills with the ability to write functional specifications, user stories, test scripts, and training documents.

  • Strong verbal and written communications skills, able to present information and make recommendations to management and individuals

  • Effectively communicate and coordinate with internal customers, vendors, and others, as necessary

  • Bachelor’s degree in business, computer science or related discipline

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