AbbVie Senior Manager Patient Support Program - AbbVie Care Immunology. Posted until May 21 in St. Laurent, Canada

Senior Manager Patient Support Program - AbbVie Care Immunology. Posted until May 21

Canada, Quebec, St. Laurent


Requisition #1803428

Senior Manager Patient Support Program - AbbVie Care Immunology

The Senior Manager’s main mandate is to understand patients’ and health care professionals’ (HCP) needs in order to recommend the appropriate Patient Support Program (PSP) structures, size, roles & responsibilities for the respective therapeutic area and for future assets. The incumbent will provide strong leadership and direction to 6-7 direct reports, the PSP’s team and will work in coordination with Brand Team and third party to develop and implement the strategic direction of the PSP support services.

Hold accountability and responsibility for allocated budget and future financial impact forecasting.

Hold line management responsibilities for AbbVie team and direct AbbVie contract. Manage other patient/HCP services (training, PV, etc) via third party partnerships.

Lead the multi-disciplinary PSP Brand Team around a brand vision and objectives that are shared by all members. Brand Team members to include commercial, legal, commercial services, market access, finance and others when required.

Ensure patient services strategy is included in Brand strategy through participation in the commercial Brand Plan process.

Co-ordinate budget process connected to PSP and gain consensus for short and long term priorities with commercial Team.

Negotiate favorable terms with third party providers for out-sourced patient service offerings.

Continuously increase knowledge in the area of patient services by seeking out learning opportunities for self and team to ensure AbbVie is providing the best in class experience for patients and HCPs.

Set future direction for patient services to exploit business opportunities and contain costs.

Negotiate with Affiliate Management Team for resources and budget for PSP Brand Team.

Liaise and exchange information with other Brand Teams and across functional teams.

Ensure PSP team is fully staffed. Champion the Performance Management process. Maintain an accurate Succession Plan. Ensure the right level of support with regards to training and materials. Attract, motivate, develop and retain talented individuals.

This position reports to the Director, Patient Engagement.

AbbVie is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply.

Bachelor degree in science or commerce.

Minimum of 8 years of combined and balanced experience in the in the following areas;

Sales and marketing

Managing brands

Project Management

Leading people

Experience in related patient service field (an asset)

AbbVie, cross divisional experience (an asset)

Strong communicator; English must be at advanced level, oral and written. French at intermediate level.

Proficient in using MS Office Suite and all related new technologies in relationship to the role and the work environment.

Ability to…

Lead PSP Brand Team without authority/without direct reporting line relationship.

Prioritize decisions and activities, to make difficult decisions to ensure efficient use of resources and address critical issues impacting the PSP.

Establish clear expectations, provide timely, accurate feedback - both positive and negative - and take appropriate follow-up actions to build capability and ensure effective functioning.

Build organization and inspire people by continually putting things in perspective and communicating the bigger picture.

Set PSP vision and strategy in anticipation of change while maintaining balance between opportunities, resources and investments to maximize growth.

Ability to effectively translate the vision and broad strategies into concrete/actionable strategic plans and goals, prioritizing goals, projects and plans.

Drive for results and translate strategy into flawless execution.

Challenge the organization and status quo to go beyond conventional boundaries and bring new thinking.

Lead multi-disciplinary teams and encourage open exchange of ideas and knowledge, to leverage cross-functional learning and insight to achieve commercial targets.

Build effective teams with complementary strengths and from diverse backgrounds, ensure equal share of voice to all, promote collaboration, and remove obstacles to teamwork.

Recognize, reward and promote team and individual accomplishments.

Negotiate with people from other functions and Affiliate Management Team to secure required resources and budget for PSP activities.

Knowledge of legislation and ethics for working with patients and associations.

P & L expertise.

Availability and willingness to travel about 35 % of the time within Canada or internationally. Valid driver’s license and passport are required.