AbbVie Senior Manager, Business Operations Managed Services (Purchasing PTP) in Singapore, Singapore

Senior Manager, Business Operations Managed Services (Purchasing PTP)

Singapore, Central Singapore, Singapore


Requisition #1801865

Assist in the creation of process and technology strategy while managing tactical execution against that strategy. Support interoperability across all internal functions, with third party contributors as stakeholders. Facilitates the convergence of technologies used for purchasing planning and execution. Works to break down barriers between silos and provides an integrated and holistic view to end users. Bridges technology, processes, data and innovation efforts across purchasing. Links end user needs to strategy and governance

Manages the global managed service provider (approx. 30-40 FTE), based in three (3) regions (LATAM, JAPAC, EMEA) supporting LATAM, JAPAC, EMEA, US, and all manufacturing plants. Also responsible for SAPProcure to Pay (PTP) transactional and operational activity.

The Business Operations managed service group is responsible for coordinating and ensuring that the provider delivers world-class operational support through the development and implementation of processes and training and local technology (robotics and artificial intelligence) suitable for use in purchasing management. Note that the manager represents the business and will collaborate and share responsibility with a project manager to successfully deliver any technology projects. Develops recommendations for operational excellence by proposing new processes and/or tools to provide the best customer service while assuring compliance. This role will also collaborate and share responsibility with the AbbVie internal Service Desk manager(s).

Key Responsibilities Include:

  • Develop and support the strategic short term and long range Purchasing SAP Implementation Plan. Work closely with the AbbVie Functional Groups and obtain approval from the Business Owners. This role has an enterprise-wide, international charter

  • Responsible for supporting the eSourcing function globally in conjunction with Sr Manager Strategic Operations. SupporteProcurment activities within the region, including eRFx and reverse auction activities for savings and operational efficiencies. Ensure eSourcing is a primary strategy along with Sourcing Managers

  • Ensures applicable end to end business processes around use of the system(s) within AbbVie are in place a time of implementation (new or enhanced system)

  • Subject Matter Experts who works withPurchasing Management (or their designees) to identify, coordinate and execute changes/enhancements to the applicable business processes for PO processing

  • Assures compliance to quality and regulatory requirements through creation and maintenance of SOPs and procedures. Ensures System supporting materials are kept up-to-date for the managed service team.

  • Responsible for providing status reports, and metrics regarding SLA performance of the managed service provider to management

Basic :

  • Bachelor’s Degree in Business, Computer Science, Engineering or related discipline required.  

  • 5-10 years of total combined minimum years of relevant business experience required.

  • Proficient in financial and technical aspects

  • The incumbent should have 4-6 years of PTP systems execution in a SAP/ECC technologies and hardware platforms. Managerial experience should include a minimum of 4 years of project management must encompass complex projects that incorporate integration of functions and technologies.

  • Strong written and verbal communication skills.  

  • Strong analytical skills and planning skills.

  • Certified Purchasing Manager (CPM) a plus.

Key Stakeholders:

Purchasing Leadership Team, President of Operations and their Leadership Team, end users of purchasing systems globally.  Corporate and Functional Business Systems, SAP Solution Centre, Suppliers, and International sites.