AbbVie Sr Business Relationship Manager - Learning in North Chicago, Illinois
AbbVie (NYSE:ABBV) is a global, research-driven biopharmaceutical company committed to developing innovative advanced therapies for some of the world’s most complex and critical conditions. The company’s mission is to use its expertise, dedicated people and unique approach to innovation to markedly improve treatments across four primary therapeutic areas: immunology, oncology, virology and neuroscience. In more than 75 countries, AbbVie employees are working every day to advance health solutions for people around the world. For more information about AbbVie, please visit us at www.abbvie.com . Follow @abbvie at https://twitter.com/abbvie on Twitter, Facebook at https://www.facebook.com/AbbVieCareers/ or LinkedIn at https://www.linkedin.com/company/abbvie/jobs .
This position supports strategic direction, initiatives and platforms for Learning, ensuring compliance and business enablement. The role manages a direct staff while managing learning systems for the OEC (LERN) and many of the sub-systems within the validated AbbVie Learning Center (ALC) platform. It manages the roadmap for future ALC direction in conjunction with the global governance model, manages new business opportunities and assessments to leverage ALC throughout the Enterprise, and executes implementations, upgrades and other business-driven enhancements.
Works with business unit clients to understand specific business processes and business drivers and business strategy across multiple business units; identifies and communicates resulting needs and opportunities for business process improvement that can be enabled via technology; investigates and understands capabilities of existing systems and technologies already in use across the business area and similar and interconnected business areas in AbbVie and investigates available technologies.
Identifies information required to support the business strategy and leads the development of appropriate information management strategies, developing them as an integrated part of the business strategy. Identifies, proposes, initiates and leads significant improvement programs across multiple business areas establishing requirements for the implementation of significant changes in business functions and processes, organizational roles and responsibilities and scope or nature of technology.
Responsible for compliance with applicable Corporate and Divisional Policies and procedures. Identifies current and emerging business needs and evaluates alternative technology solutions using standard information systems methodologies and best practices.
Proactively seeks out strategic business opportunities for the application of new or existing technology capabilities (across multiple business areas) with high-level business unit executives providing key opinion-leading clients with comprehensive strategic analyses and insights to help them discover strategic uses of technology products and services.
Develops, leads, or reviews the creation of information systems strategy to support the strategic requirements of multiple business areas. Identifies the business benefits of alternative strategies. Ensures compliance between business strategies and technology directions. May prepare testing plans to confirm that requirements and system design are accurate and complete.
Conducts training. Makes recommendations to process stakeholders regarding the correct approach to achieve process improvement objectives. These may include business process outsourcing, application development or adopting business process management (BPM) practices.
Develops business relationships and integrates activities with other BTOs to ensure successful implementation and support of project efforts. Manages relationships between clients involved and BTOs to assure effective communication between the groups is occurring.
Brokers services within BTS on behalf of customers; coordinates portfolio of solutions, and identifies interdependencies. Allies with other BTOs to remain current on project status, and inform customer management of progress; conversely, keeps BTS managers aware of user issues and resolves conflicts. Identifies the impact of any relevant statutory, internal or external regulations on the organization's use of information.
Establishes and maintains productive relationships with all levels in BTS and with external partners. Acts as a liaison and business process expert to BTOs to assure successful implementation. Serves as a source of information to the service organizations on the business drivers, processes and organization structure and dynamics of multiple business areas.
Has defined authority and responsibility for a significant area of work, including technical, financial and quality aspects. Establishes organizational objectives and delegates assignments. Accountable for actions and decisions taken by self and subordinates. Accountable for the accuracy of the fit of the proposed business process improvements and the technical solution to the business needs and the information upon which the business justification and prioritization decisions are made.
Bachelors Degree or an equivalent combination of education and work experience.
12-14 years of related work experience.
Exercises latitude in the approach to problem solving.
Work checked through consultation and agreement with others rather than formal review by superiors.
Significant Work Activities
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Yes, 5 % of the Time
Job Level Code
Equal Employment Opportunity
At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity employer we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.