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Job Information

AbbVie Customer Service Representative in North Chicago, Illinois

Customer Service Representative

USA, Illinois, Lake County


Supply Chain & Materials Management

Requisition #2000488

  • Complete all required training to be able to function in various aspects of position. Complete continuing education as instructed including seminars and annual procedure reviews.

  • Serve as the customer’s advocate and liaison to quickly and fairly resolve service problems for customers.

  • Understand and create working relationships with other internal disciplines such as receivables, pricing, marketing, returned goods, warehousing, planning, transportation and others.

  • Work with customers and AbbVie personnel to achieve mutually agreeable lead-times for product deliveries and schedule activities to consistently achieve those lead-times.

  • Process and satisfactorily close customer inquiries within designated time-frame.

  • Suggest opportunities/methods and procedures to improve operations, elevate service levels and reduce operational expense.

  • Implement specific sales promotional strategies and programs as directed by sales management.

  • Provide contract/list prices to customers.

  • High School diploma or GED equivalent to ensure ability to read and understand training and job aids written in English and communicate with U.S. based customers

  • Demonstrated oral and written communication skills required to communicate with AbbVie customers and internal support organizations

  • Proven demonstrated analytical and problem solving skills

Additional Information

  • Significant Work Activities and Conditions: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)

  • Travel: No

  • Job Type: Experienced

  • Schedule: Full-time

  • Job Level Code: IC