AbbVie Customer Service Representative in North Chicago, Illinois
Customer Service Representative
USA, Illinois, Lake County
Supply Chain & Materials Management
Complete all required training to be able to function in various aspects of position. Complete continuing education as instructed including seminars and annual procedure reviews.
Serve as the customer’s advocate and liaison to quickly and fairly resolve service problems for customers.
Understand and create working relationships with other internal disciplines such as receivables, pricing, marketing, returned goods, warehousing, planning, transportation and others.
Work with customers and AbbVie personnel to achieve mutually agreeable lead-times for product deliveries and schedule activities to consistently achieve those lead-times.
Process and satisfactorily close customer inquiries within designated time-frame.
Suggest opportunities/methods and procedures to improve operations, elevate service levels and reduce operational expense.
Implement specific sales promotional strategies and programs as directed by sales management.
Provide contract/list prices to customers.
High School diploma or GED equivalent to ensure ability to read and understand training and job aids written in English and communicate with U.S. based customers
Demonstrated oral and written communication skills required to communicate with AbbVie customers and internal support organizations
Proven demonstrated analytical and problem solving skills
Significant Work Activities and Conditions: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Job Type: Experienced
Job Level Code: IC