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AbbVie Coordinator I, Patient Care in North Chicago, Illinois

Coordinator I, Patient Care

USA, Illinois, Lake County


Manufacturing & Operations

Requisition #2000941

  • Provide subject matter expertise of product coverage, insurance benefit coverage, AbbVie sponsored co-pay cards and alternative forms of coverage for supported products.

  • Assists patients with treatment compliance by scheduling and entering medication orders into the pharmacy information system.

  • Enter patient demographic, health insurance, specific clinical/financial information, and prescription information into the pharmacy information system and notify the physician of any incomplete or incorrect prescription information; captures and updates patient Medical Profiles including medications, allergies, and medical conditions.

  • Assist the pharmacist in the practice of pharmacy in accordance with federal, state, and local regulations, HIPAA guidelines, and corporate and departmental policies and procedures.

  • Meet performance standards in alignment with predefined metrics.

  • Contact patients to inform them of benefits and estimated out of pocket expense.

  • Identifies potential Adverse Event situations for reporting to Pharmacovigilence ensuring AbbVie meets FDA regulations.

  • Completes all required training perform all functions in the position e.g., Soft Skills certification, product and disease overviews.

  • Maintain current pharmacy technician licensure and CE requirements as necessary.

  • High School Diploma or GED required. Associate or College Degree Preferred.

  • Individuals must meet applicable Pharmacy Technician licensure and certification requirements at employment start date in accordance and compliance with the Illinois Pharmacy Practice Act.

  • Previous experience in a call center environment, healthcare office, corporate setting, or healthcare insurance provider or pharmacy is highly desirable.

  • Previous experience as a pharmacy technician, especially in a specialty pharmacy or mail-order pharmacy setting, is desirable.

  • Understanding and knowledge of commercial and major medical insurance programs, billing requirements, healthcare benefit investigation processes, prior authorization and appeal filings.

  • Must have accuracy, attention to detail, and fluency in the use of computers. Ability to type at least 30 words per minute.

  • Must have organization and problem solving skills to handle patient conversations identify issues and address needs.

  • Must be proficient with Microsoft Office Program Suite and Lotus Notes Suite including Excel, Word, Outlook and SharePoint.

  • Must have knowledge of private payers, pharmacy benefits, medical benefits, Medicare Part D, Medicaid and alternate funding resources.

  • Ability to maintain professional communication skills and an understanding of how to maintain a courteous attitude toward customers and fellow employees.

Additional Information

  • Significant Work Activities and Conditions: N/A

  • Travel: No

  • Job Type: Experienced

  • Schedule: Full-time

  • Job Level Code: IC