AbbVie Global Solutions Architect CRM in Madrid, Spain

Global Solutions Architect CRM

Spain, Community of Madrid, Madrid

Information Technology

Requisition #1802765

CRM Global Solution Architect is overall responsible for defining the strategy of applications that support In Field Teams (IFT) effectiveness processes in Abbvie OUS. Among other responsibilities, the Global Solution Architect CRM – IFT Effectiveness sets the BTS solution strategy and partners with other BTS roles and business owners to identify and develop the acceptance criteria for the capabilities to deliver on unmet business needs. As part of his/her responsibilities, he/she is accountable for the design, development execution of any features, functionalities and services in the applications and platforms supporting IFT effectiveness processes.

Major Responsibilities:

  • Work in collaboration with BTS BRMs and Business Owners to design a vision and a roadmap for the capabilities in the area of IFT Effectiveness. Support business owners in designing, shaping and harmonizing relevant capabilities. Understand and map processes to capabilities. Identify and manage risks and dependencies for the capabilities in scope.

  • Influence solution roadmaps towards global standards identifying unmet business needs for their inclusion in the solution. Provide guidance to business and BTS stakeholders on investments and prioritization of projects/initiatives.

  • Oversees and supports BRMs in unlocking requirements. Active member of Change Control Board. Accountable for changes to the applications/platforms meet business requirements. Guides business owners and BRMs in identifying "hidden" requirements based on process and technology knowledge

  • Maintain a prioritized master list of requirements across all projects. Ensures alignment of requirements with solution roadmap. Communicate on it to BRM and business owners. Maps roadmap capabilities into releases. Understands how change in requirements can impact solution roadmap and projects.

  • Create blueprints both for technology assets and services that contains the specifications for the development and operations teams. Provide guidance to development and operations teams on matching architecture blueprint to the detail solution and service designs.

  • Reviews and signoff designs. Understands technical feasibility and risks. Ensures designs met business requirements and drives optimal solutions in terms of maintenance and support.

  • Tracks and communicates on roadmap delivery. Accountable to organize and communicate new solution capabilities to BTS and business stakeholders.

  • Collaborates with peers across the globe to understand opportunities to leverage and share. Explains and informs business owners and BTS organization on global roadmaps.

  • 5 year experience as IT system owner. Leading business analysts and developers in planning, designing and delivery of IT solutions.

  • Veeva admin and/or SFDC certified.

  • Cross-Functional/Cross-Company Working Experience

  • Experience in creating and operating IT services (configuration management, incident mgt., problem mgt., service mgt.).

  • Experience in the healthcare industry is preferred.

  • Master or bachelor degree in science, engineering or technology.

  • Certifications on project management and/or ITIL.