AbbVie Associate Business System Consultant - Immunology in Lake County, Illinois
Associate Business System Consultant - Immunology
USA, Illinois, Lake County
Default point of contact for BTS with the business; brokers contracts between BTS and the business, and resolves client and BTS relationship issues. Manages and provides expert advice on, the selection, design, justification, implementation and business use of information systems. Analyzes business processes; elicits, analyzes, and documents business requirements; identifies alternative solutions, assesses feasibility and makes recommendations typically seeking to exploit and leverage new or existing technology components. Translates business requirements into functional requirements; performs data and process modeling; manages change; and leads, coordinates / performs testing, verification, and validation of requirements.
This position will be part of the Immunology Brand Technology team and will be responsible for planning and overseeing a portfolio of digital technology projects from ideation to completion; including securing cross-functional alignment on project scope, benefits, cost, and timeline. He/she is expected to work effectively across various IT shared services teams, external Marketing Agencies, and other Commercial business stakeholders.
He/she will report directly to the Brand Technology Lead.
§ Elicits and communicates the organization’s business strategy; works directly with business unit clients to understand specific business processes and needs and opportunities for improvement; identifies IT capabilities and information required to support the business processes and collaborates in the development of appropriate information management strategies, developing them as an integrated part of the business strategy.
§ Responsible for compliance with applicable Corporate and Divisional Policies and procedures.
§ Identifies current and emerging business needs and evaluates alternative technology solutions using standard information systems methodologies and best practices. Proactively seek out strategic business opportunities with business unit executives for the application of new or existing technology capabilities.
§ Develops technology strategies that meet the requirements of the business. Identifies the business benefits of alternative strategies. Ensures compliance between business strategies and technology directions. Prepares testing plans to confirm that requirements and system design are accurate and complete.
§ Conducts training. Identify process disconnects and translate them into improvement opportunities with cost savings or avoidance, productivity improvements, or revenue generating business benefits. Develops business relationships and integrates activities with other BTO's to ensure successful implementation and support of project efforts.
§ Manages relationships between clients involved and BTOs to assure effective communication between the groups is occurring. Brokers services within BTS community on behalf of customers; coordinates system solutions.
§ Allies with other BTS functional areas to remain current on project status, and inform customer management of progress; conversely, keeps BTS managers aware of user issues and resolves conflicts.
§ Identifies the impact of any relevant statutory, internal or external regulations on the organization's use of information.
§ Exercises considerable latitude in determining objectives of assignment. Has defined authority and responsibility for a significant area of work, including technical, financial and quality aspects. Establishes organizational objectives and delegates assignments. Accountable for actions and decisions taken by self and subordinates.
§ Accountable for the accuracy of the fit of the proposed solution to the business needs and the information upon which the business justification and prioritization decisions are made. Also accountable for communicating the business need and drivers to development groups to assure the implementation phase can fulfill the business need.
§ Bachelor’s Degree or an equivalent combination of education and work experience.
§ Minimum of 8+ years of work experience including business analysis, project management, consulting, and strategic planning.
§ Exceptional communication and interpersonal skills, with proven ability to building trust, listen, and ask effective questions.
§ Innovative thinking and the ability to leverage past experience to be successful in an entrepreneurial environment.
§ Interest in technology trends and application of technology to improve end user’s experience.
§ Proven track record of effective and positive results.
§ Ability to self-manage time and priorities.
§ Working knowledge of IT pricing and contracting practices.
§ Experience dealing with and managing cross-team relationships between, IT, IT supplier suppliers, Marketing and Marketing Agencies.
§ Strong analysis and analytical skills.
§ B2B and B2C marketing experience including digital marketing and familiarity with social media.
§ Understands the pharmaceutical market including role of providers, patients, payers, distributors and policy makers.
§ Digital Agency and/or consulting technology implementation experience
§ Experience with Marketing Cloud Technologies (Marketing Data Management, Content Management Systems, Marketing Automation, etc.)
§ Adobe Marketing Cloud Experience