AbbVie Account Manager in Gold Coast, Australia

Account Manager

Australia, Queensland, Gold Coast


Requisition #1800959

The Company:

AbbVie (NYSE:ABBV) is a global, research-based biopharmaceutical company formed in 2013 following separation from Abbott. The company’s mission is to use its expertise, dedicated people and unique approach to innovation to develop and market advanced therapies that address some of the world’s most complex and serious diseases. AbbVie employs approximately 25,000 people worldwide and markets medicines in more than 170 countries.


  • Awarded Great Place to Work Australia 2016

  • Top-10 Most Innovative Companies in Australia 2016

  • People. Passion. Possibilities

  • Brisbane/ Gold Coast location

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Summary of Job Description:

AbbVie has a strong specialty product portfolio that serves patients in the areas of Immunology, HCV, Oncology and Neuroscience. The Account Manager is a member of a cross-therapeutic team that specialises in the Pharmacy Channel and partners with Wholesalers, Banner Groups and Retail Pharmacies to provide access, services and resources to ensure optimal patient care.

In this newly created role you will partner with in-field team members and build trusted business relationships with retail pharmacies in order to drive superior outcomes and enhance patients’ lives.

As a member of the Pharmacy Business Unit the Account Manager will be the infield pharmacy expert with respect to growing AbbVie’s portfolio and work closely with pharmacy partners, as well as cross-functionally with internal field and head office personnel to develop and advance brand programs and initiatives. The individual will foster teamwork across multiple stakeholders by informing the Integrated Brand Teams' investment decisions with financial analyses related to marketing programs across all pharmacy channels. The role will primarily support the Immunology franchise, with opportunities to support other therapeutic areas, as needs and abilities dictate.

Key Job Responsibilities:

Patient Focus:

  • Build awareness and sensitivity of the patient condition and issues in order to demonstrate understanding and to integrate a focus on patient care and outcomes into approaches with customers.

  • Customer Partnering:

  • Build and maintain trusting relationships with retail pharmacies, prioritising those that are most critical to AbbVie from a commercial and reputational perspective in order to improve levels of customer service and deliver outcomes.

  • Develop call strategies in order to grow awareness of AbbVie and its associated services to drive patient outcomes.

  • Seize opportunities to broaden the account team with appropriate customers to strengthen relationships and develop better customer solutions.

Business Planning:

  • Gather and analyse relevant customer, territory and state information to help prioritise activity/resources and deliver the best result for AbbVie

  • Develop specific, tailored plans for key accounts and customers so that actions are planned and risks are managed in order to meet or exceed sales targets.

  • Maintain customer databases and complete all internal processes pre and post call so that performance is tracked.

  • Expertise/Innovation:

  • Create solutions that enhance team performance, customer service and outcomes by bringing in best practice and innovation from external sources to help develop customer strategies and act as expertise lead for area of responsibility.

  • Keep up to date with medical and regulatory developments, competitor activity, internal policies and processes in order to provide the best possible service to customers.

  • Collaboration:

  • Build and enhance professional contacts within areas of responsibility and expertise in order to increase sector knowledge, broaden the brand and reputation of AbbVie and stay up to date with new products, disease states and medical understanding.

  • Proactively works on broader initiatives within AbbVie, representing areas of expertise or sales in general, on cross functional projects in order to improve business performance.

  • Shares learning and information with colleagues to enhance understanding and build a strong collaborative mindset within the sales team.

  • Mentor and coach team members whenever opportunities arise to help develop capability in the team.


  • 5+ years of current Pharmacy Retail Sales experience in the Australian Retail Pharmacy Banner Groups / Wholesalers.

  • Experience in disease program management.

  • Contract negotiation experience.

  • Ability to develop and manage projects cross-functionally.

  • Understanding of attributes of other functional areas and impact of relevant decisions.

  • Knowledge of marketing concepts within strategic planning process. Understanding of principles of market research to draw valid conclusions.

  • Essential:

  • Current relationships with the network of retail Pharmacies in the specified territory

  • The ability to manage a regional territory area per cycle

  • Essential Skills & Abilities:

  • Excellent written and verbal communication skills.

  • Excellent stakeholder management skills.

  • Excellent analytical and problem solving skills.

  • Excellent innovative and creative thinking skills.

  • Excellent time management skills.

  • Proven ability to work independently and as part of a team.

  • Proven ability to think strategically.

  • Good knowledge of computer based programs including spreadsheets and graphics.